Terms & Conditions

Last updated: 22.12.2025

These Terms & Conditions (“Terms”) apply to all services, sessions, classes, workshops, retreats, memberships, packages, and products offered by Rachel Okimo through rachelokimo.com and Atelier 108 (the “Studio”).

By booking, purchasing, or participating in any offering, you agree to be bound by these Terms.

1. General

  • All offerings are subject to availability.

  • We reserve the right to update or amend these Terms at any time. The most current version will be published on our website and will supersede any previous versions.

  • By making a booking or purchase, you confirm that all information you provide is accurate and complete.

2. Bookings & Payments

  • All services must be paid in full in advance, unless otherwise agreed in writing.

  • Bookings are non-transferable unless explicitly approved.

  • Prices may change at any time; confirmed bookings will be honoured at the rate paid.

3. Cancellations & Rescheduling

3.1 Private One-to-One Sessions

  • A minimum of 48 hours’ notice is required to cancel or reschedule any one-to-one session.

  • Cancellations made within 48 hours of the scheduled session will be charged in full.

  • Late arrival will result in a shortened session. Sessions will not run beyond the scheduled end time.

3.2 One-to-One Scheduling & Session Allocation

Membership-Based One-to-One Work

  • Clients on a one-to-one membership may choose to have a dedicated, allocated session time or times for the duration of their membership.

  • This allocated time functions as a reserved session slot, held exclusively for the client.

  • If you are unable to attend your allocated session time, the standard 48-hour cancellation policy applies.

  • Missed allocated sessions are non-refundable and cannot be carried over unless otherwise agreed in writing.

Single One-to-One Sessions & Packages

  • Single one-to-one sessions and prepaid packages (including Enneagram sessions) can be booked up to 30 days in advance via the online booking system.

  • Availability is offered on a first-come, first-served basis.

  • Package sessions must be used within the stated six (6) month expiry period.

Ongoing & Structured One-to-One Work (Including Enneagram)

  • Where one-to-one work forms part of an ongoing or structured process, a consistent day and time may be allocated for the duration of the agreed work.

  • Allocated times are subject to availability and mutual agreement.

  • Standard cancellation and expiry policies apply unless otherwise agreed in writing.

4. Workshops & Group Offerings

  • A minimum of 48 hours’ notice is required to cancel attendance.

  • Cancellations within 48 hours of the start time are non-refundable.

  • Workshops require a minimum number of participants to proceed.

  • If minimum numbers are not met, we reserve the right to cancel or reschedule the workshop. In such cases, you will be offered:

    • A full refund, or

    • A transfer to a future date (where applicable).

5. Retreats

  • Acceptance onto any retreat is subject to:

    • Receipt of deposit and/or full payment

    • Written confirmation from Rachel Okimo / Atelier 108

    • Completion of a Health & Indemnity form

  • All retreats are subject to retreat-specific Terms & Conditions, which will be provided at the time of booking and form part of these Terms.

  • Retreats require a minimum number of participants to proceed. If minimum numbers are not met, we reserve the right to cancel the retreat. In such cases, all payments made to us will be refunded in full.

  • Deposits are non-refundable, unless otherwise stated in the retreat-specific Terms & Conditions.

  • We are not responsible for travel, accommodation, insurance, or any other costs booked independently.

6. Memberships

  • Memberships operate on a monthly rolling basis with a minimum commitment of three (3) months.

  • After the initial three months, one (1) month’s written notice is required to cancel.

  • This results in a minimum membership duration of four (4) months.

  • Membership fees are non-refundable.

  • Unused sessions or classes do not roll over unless explicitly stated.

7. Packages & Prepaid Services

  • All packages (including private session packages, Enneagram offerings, and similar services) must be paid in full in advance.

  • Packages have a six (6) month expiry from the date of purchase unless otherwise stated.

  • Unused sessions after the expiry date are forfeited and are non-refundable.

  • Packages are non-transferable unless agreed in writing.

8. Arrival Times & Session Length

  • Please arrive on time for your scheduled session.

  • Sessions begin and end at the allocated times and will not run over.

  • Sessions shortened due to late arrival are treated as attended.

9. Parking

  • Parking at Atelier 108 is available by request only and subject to availability.

  • We are not responsible for parking fines, damage, or loss incurred while using nearby parking facilities.

10. Health, Waivers & Responsibility

  • Participation in all services is at your own risk.

  • You will be required to complete and sign a health and liability waiver before participating in any session, class, workshop, or retreat.

  • For all one-to-one work, you are required to complete a detailed health and wellbeing questionnaire prior to your first session.

  • Failure to complete required forms may result in your session being postponed without refund.

  • It is your responsibility to disclose any medical conditions, injuries, or changes to your health.

  • Our services are not a substitute for medical, psychological, or therapeutic treatment unless explicitly stated.

11. Intellectual Property

  • All content, materials, practices, recordings, and resources shared are the intellectual property of Rachel Okimo and/or Atelier 108.

  • Content may not be recorded, reproduced, or distributed without prior written consent.

12. Limitation of Liability

  • We accept no liability for injury, loss, or damage sustained during participation, except where required by law.

  • Personal belongings are brought into the Studio at your own risk.

13. Governing Law

  • These Terms are governed by the laws of England and Wales.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For any questions regarding these Terms & Conditions, please contact:

Email: hello@atelier108.com
Website: rachelokimo.com